Junior Customer Success Manager m/w/d

Permanent employee, Full-time · Remote, Munich, Berlin

Your mission

Actively drive the growth of optilyz as the leading Direct Mail Automation Software, reshaping the future of direct mailing
Advise our clients on how to integrate print mailings into their digital strategies
Co-develop direct mail campaigns with clients and support them throughout the implementation process
Identify up- and cross-selling opportunities to strengthen customer loyalty and drive revenue growth
Share your customer success stories through case studies, talks, and webinars – we see ourselves as thought leaders and disruptors in the industry
Closely collaborate with our Sales, Operations, Marketing, and Product teams, continuously contributing to the improvement of our internal processes
Build a deep understanding of client needs and challenges, providing valuable input for the further development of our platform

Your profile

You hold a university degree or completed vocational training
You have a strong sense for customer needs and find pragmatic, sustainable solutions in close collaboration with internal teams
You enjoy working independently, are well-organized, and have an interest in IT products and technical challenges
You are fluent in German and English, enabling effective communication with both clients and international teams
Nice to have: Experience or knowledge in (dialogue) marketing and print environments

Why us?

Join our international team with a culture of openness, transparent communication, diversity, and fun at work
Live our company values: Impact, Reliability & Simplicity – both internally and externally
Work for a climate-neutral and sustainable brand with flat hierarchies and a strong feedback culture
Enjoy flexible working hours and locations through our home-office policy – choose between one of our 4 office locations or remote work
Take advantage of Workation – work from another EU country for up to 3 months per year
Benefit from our Personal Development and Home Office budgets
Receive a 50€ monthly employer-funded pension plan
Access discounts from over 800 providers through corporate benefits
Take 30 vacation days per year to recharge

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About us

We are Europe’s leading software for physical mailings in Customer Relation Management (CRM) and enable large companies to send highly personalized and automated print advertising to their existing customers. Thanks to our innovative B2B SaaS solution, Direct Mail can be integrated into cross-channel marketing as a precisely fitting advertising medium without much effort. optilyz was founded in 2015 with the goal of fundamentally transforming an old-school channel like print. Because from our point of view, print advertising is anything but dead. What it needed was a bridge into the digital world, where it can be controlled as a performance channel driven by data.

Become part of our 30-strong team at one of our 2 locations (Berlin & Munich) or remotely (fully & hybrid) and join us in our vision to revolutionize the print mailing market!

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We are looking forward to hearing from you!

Thank you for your interest in optilyz. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to recruiting@optilyz.com